Refund policy

Returns & Refunds

Bovxmito
Dietmar Focht
Pergolaweg 9, 80331 München, Germany
Email: info@bovxmito.store
Phone: +49 89 24050400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@bovxmito.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A pergola, anchor set or accessory must be returned complete and in its original packaging; a pergola that has been assembled, anchored or bolted in cannot always be returned in a resaleable state. Unused accessories and fixings in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, your footings or wall, the wind and snow zone and your access route before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Timber finishes, galvanised and powder-coated coatings, fixings, canopy fabric and seals weather and wear with outdoor use and are maintained with the care products and spares stocked — this is normal, not a defect; oil timber and touch up metal to keep the structure sound. Damage or a hazard from a pergola not anchored to proper footings or a load-bearing wall, from exceeding the wind or snow load (snow not cleared, canopy not retracted), or from untreated timber or unpainted metal scratches left to rot or rust is not a warranty defect, and this is an outdoor structure.