Shipping policy

Shipping

Bovxmito
Dietmar Focht
Pergolaweg 9, 80331 München, Germany
Email: info@bovxmito.store
Phone: +49 89 24050400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Pergolas

Timber oil, paint, fixings, canopies and anchor sets ship by parcel or on a small pallet; pergolas are large and heavy and ship on a pallet or in several sections. Delivery is kerbside: the carrier brings it to the nearest accessible door, not assembled or anchored — a pergola needs several people and, for the larger spans, professional installation is recommended. Anchor to concrete footings (and a load-bearing wall for a lean-to) per the instructions. Accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.